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Business Policies

You can buy as many tokens as you want. They do not expire and you can claim a refund for unused tokens anytime by emailing booking@tokentransportation.co.uk.
Each Token can only be used for 1 single journey. Use the booking form to book your journey.
Token codes only can be used to book after a 72-hour advance notice period. If you need to travel within a 72-hour period, you can book your journey without tokens at standard rates Contact Us now.
Saloon tokens can only be used for Saloons, MPV tokens can be used for Saloon and MPV, and Van Token can be used for all Saloon, MPV, and Van.

You will have to buy tokens first before you can book a journey.
After you purchase your tokens, we will email you the token codes.
You can apply each token code to book a journey.
After you book a journey, we will email you the booking confirmation and any other related details.
We have 24/7 instant customer service available to assist with any of your booking-related queries.

You can modify your bookings such as an address, date and time, vehicle type, etc by contacting our instant customer service.
Please note upgrading your vehicle will cost you the difference between the current vehicle and the upgraded vehicle.
If you want to add VIA journeys, please contact the customer service team for the price.
You can only modify a booking 3 hours before the booking time free of charge.
If the booking time is within 3 hours, the modification will cost an admin fee of £20 + any additional cost such as vehicle upgrade and via.
Additional costs can be paid in cash, card, bank transfer, or payment URL link.

We cover the first 30 minutes of the car park charges on any London airport pick-up job
The driver will then park the car, go inside the arrivals, and greet you with a name board
If you do not specify when you meet you after the flight landing in the booking form: your free parking will start 45 minutes after landing
If you specify for example 15 minutes to meet you after the flight landing in the booking form: your free parking will start 15 minutes after landing
After the initial free 30 minutes of the car park charge, we will charge you a minimum of £10 for every 30 minutes
If you do not want to pay any additional charges, consider choosing the long 'After landing meet time' in the booking form.

We have over 20 years of transportation industry knowledge in the UK, therefore we can guarantee your service unless force majeure
Force majeure events - Road closure, Accident, Extreme Weather, vehicle breakdown.. These are the events that are the main reason for failing to send a vehicle.
We have a success rate of 99% in fulfilling a booking as we always track our drivers, communicate with our service providers, and take action whenever necessary.
Our actions include - Tracking drivers, communicating with service partners, replacing late drivers, updating customers of any issues, etc